Introduction

The customer support page allows you to raise and view support tickets for your selected site. From here, you can create new tickets; search, view and add comments to ticket in progress; and view closed tickets. If you're portal supports it - you will have a "Customer Support" page in each of your sites.

Creating a ticket

1. Log on to your account

2. Select the site with issues, using the top right hand site selection drop-down

3. Navigate to "Customer Support"

4. Click "New Ticket"

5. Fill in the details and submit

You managed service provider will automatically be notified of the new ticket.

Viewing a ticket

1. Log on to your account

2. Select the site with issues, using the top right hand site selection dropdown

3. Navigate to "Customer Support"

4. Search for your ticket

5. Click the ticket header to open it

Now you can view the details and the response from your service provider.

Commenting on a ticket

Open your ticket by following the 'viewing an existing ticket' instructions above. You can then add a comment by:

1. Type your response at the bottom

2. Click 'Send response'

Your managed service provider will automatically be notified of updates to the ticket.