Introduction

The WiFi page allows you to monitor and configure your wireless access points (or APs). Depending on what you have purchased, your WiFi page may also allow you to configure Public WiFI (whereby you can create public hotspots for your customers, typically in a retail environment) and Guest WiFi access (whereby you can grant specific users internet access).

General

These features are available to all users that have wireless access points in their network.

WiFi users list

This shows a list of connected users to your WiFi. To view the list;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Clients tab
4. Scroll down to the WiFi Users section
   From here you view;
   
   • Status of the Users
   • User/device name
   • SSID
   • Last seen date/time
   • Traffic usage of the user
   • The IP address of the user device

Access Points

List of wireless access points (or APs) in the selected site.

To view the list of Access Points;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Status tab
4. Scroll down to the Access Points section
   From here you view;
   
   • Status of the APs (Online/Offline)
   • AP names
   • AP models
   • Serial numbers of the APs
   • Local IP addresses of the APs

Private WiFi

Private WiFi is your private wireless network that requires a password to connect to.

SSID Name

This is the name of your wireless network. To view or change the name:

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Settings tab
4. Scroll down to the Private WiFi Settings section
5. Click Edit next to the current SSID name
6. Enter a WiFi Name (i.e My Cool Hotspot)
7. Click Save

Password

This is the password required to connect to your WiFi network. To view or change the password:

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Settings tab
4. Scroll down to the Private WiFi Settings section
5. Click SHOW PASSWORD to view the password for the private SSID/WiFi
6. Click the Change button next the Password to change the password
7. Enter a new password
8. Click Save
   

WiFi Band

If you are experiencing connectivity issues, you can change the WiFi band here. "Dual band operation" is the recommened setting.

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Settings tab
4. Scroll down to the Private WiFi Settings section
5. Click the Change button next to  Band in the Advanced settings section
6. Select a band from the dropdown list
7. Click Save
   

Public WiFi

Public WiFi features are available if you have purchased Public WiFi licenses for your network. You can use Public WiFi to create a public hotspot for your customers, with surveys, campaigns and social login methods. This is an additional and separate SSID to your Private WiFi network.

WiFi Overview

The status tab will show the WiFi statistics of the last 24 hours, Access points details and reporting.

You can view the quick reporting by;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Status tab
   Here you can see below data for the last 24 hours
   
   1. Total WiFi users
   2. New WiFi users
   3. Returning WiFi users
   4. Total WiFi traffic

WiFi Reports

If you have public WiFi enabled on your network, you can access detailed reporting by;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Status tab
4. Scroll down to the WiFi Reports section
5. Click the Launch Reports button
   This will open a new tab, in here;
   
   1. Click the settings button and change the
      1. Date Range
      2. Hotspots (All hotspots/selected hotspot)
      3. Report Selection

WiFi Portal

Create elegant, responsive, multi-lingual, mobile-friendly branded captive portals with Encapto WiFi’s no-code page builder. The platform’s modular approach makes it easy to add new elements such as screen advertising, data capture and portals.

The WiFi portal editor will let you design your public WiFi splash page. Drag and drop the portal languages in order of preference.

To manage WiFi portals in ;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the User Journey tab
4. Scroll down to WiFi Portal section
   In here;
   
   1. Click New to create new portals
   2. Reorder the portal languages
   3. Delete portals
   4. Lanunch editor to design the portal

Create a New WiFi Portal

To create a new WiFi portal;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the User Journey tab
4. Click New button
5. Select a Portal Language from the dropdown list
   
   NOTE: One portal design per language.
6. Select a Portal layout from the dropdown list
   1. Basic - A simple layout with a logo and an area for text
   2. Classic webpage - A layout with a logo, banner and an area for text
   3. Business - A layout with a logo, hero and trading hours
   4. Modern webpage - A layout with a logo, hero and three columns dedicated to text
   5. Simple login page - This layout has user journeys occur inline. Simply add your logo and the portal is ready to go
      
      NOTE: Select a layout to start with. More elements can be added to any template you select.
7. Click Save

WiFi Portal Editor

Encapto portal editor is WYSIWYG (What-You-See-Is-What-You-Get) tool. It’s a visual tool that combines Branding, Theme and Content tabs in Portal.

To design a portal using Portal editor;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the User Journey tab
4. Click the Launch Editor button
5. Click Laptop, Tablet or Mobile button to change the preview size. Add a tooltip to explain that is only a simulation of what the portal will look like on those devices.
6. Click Show Inactive to show inactive sections.
7. Click +Add to add Sections to the portal page, can add sections with one, two, three or four columns. Showing a three-column section in the below image with Trading hours, Free text and banner elements.
8. Click icon to navigate to THEME sections and here.
   
   1. Click icon to change;
      1. Section background - Sets the background colour of all sections. An individual sections background colour can be changed via "appearance".
      2. Section background opacity - Sets how much page background is visible under a section (eg. 0% means a fully visible background).
      3. Headings - Sets the colour of headings in all sections. To update the heading colour for each individual section use “appearance”.
      4. Section text - Sets the colour of the body in all sections. To update the colour of the body for each individual section use “appearance”.
      5. Login process button colour - Sets the colour of the primary buttons, displayed in the get online process. The colour of the button text is automatically set.
      6. Get online button colour - Sets the colour of the Get online button. The colour of the button text is automatically set.
9. Click icon to navigate to SETTINGS sections and here,
   1. Click icon to change SETTINGS.
      1. Image rounded corners - Adds rounded corners to image elements within a section.
      2. Vertical padding - Sets vertical padding space to each of the sections.
      3. Horizontal padding - Sets horizontal padding space to each of the sections.
      4. Page background display mode - Sets how the background image appears on the page.
      5. Section background display mode - Sets how the background image appears on the section.
      6. Page margin - Center aligns the page and adds gutters to the sides allowing the background to be seen.
   2. Click  button in the PAGE BACKGROUND section to assign a new or existing background image. 
   3. Click icon to change CUSTOM CSS.
10. Click  icon to reorder Sections.
11. Click Edit to edit the existing sections.
12. Click icon to  change the Appearance of the section. This will only change the appearance of the sections selected.
13. Click to change the section background image.
14. Click the Delete icon  to delete the section.
15. Set the section to be active/inactive using the toggle switch. When inactive this section will not be shown to end-users.

Campaigns

Campaigns allow you to create attention-grabbing advertising and information campaigns (monetize your network). Campaigns can be built, stored, scheduled and deployed from the SMB control panel.

An Campaign consists of images and videos that will display for a set time on connection to a public Wi-Fi network and a schedule that defines when the content will be displayed.

Campaign list

To view the list of campaigns in;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the User Journey tab
4. Scroll down to Campaigns sections
5. Click the Current tab to view currently running (scheduled) campaigns
6. Click the Past tab to view the campaigns that are out of schedule (expired)
7. Search campaigns by name
8. Click New to create a new campaign
9. Click on the Name to rename the campaign
10. Click on Runs from or Schedule or During to update the schedule
11. Click to delete a campaign
12. Click Update Image or Update Video to change the current image/video
13. Toggle the switch to enable or disable the campaign

Create a Campaign

To create a Campaign from scratch, click the New button as described at Step 9 in the above section.

Create an Image Campaign 

1. Give the campaign a Name
2. Select Image Campaign as the campaign type
3. Click the Next button
4. Upload a campaign image for tablet and laptop - Scroll to zoom the image
   
   NOTE: JPG only. Must be less than 1MB in size and set to a 1920px by 1080px resolution at 72DPI. Please use the "Save for web" option in your graphics editor of choice.
5. Click the Next button
6. Upload a campaign image for mobile
   
   NOTE: JPG only. Must be less than 500KB in size and set to a 640px by 900px resolution at 72DPI. Please use the "Save for web" option in your graphics editor of choice.
7. Click the Next button
   
   In the Schedule Campaign window;
8. Select start and end dates (Runs from)
9. Select the start times and end time for each day on which the Campaign will appear (During)
10. Select the days of the week on which the Campaign will appear (Show content on)
11. Toggle the switch to activate the campaign
12. Click Save

Create a Video Campaign 

1. Give the campaign a Name
2. Select Video Campaign as the campaign type/li>
3. Click the Next button
4. Upload a campaign video for tablet and laptop. For best results use landscape video.
   
   NOTE: MP4 or WebM only. Must be less than 10MB in size and duration cannot exceed 180 seconds (3 minutes).
5. Click the Next button
6. Upload a campaign video for mobile. For best results use portrait video.
   
   NOTE: MP4 or WebM only. Must be less than 10MB in size and duration cannot exceed 180 seconds (3 minutes).
7. Click the Next button
8. Select Playback Settings - The duration the customer must watch your video before continuing
   1. SelectMust watch entire video
         OR
   2. SelectUsers can skip video after: and enter the number of seconds
9. Toggle to switches to enable/disable Auto-Play for Lapto/Mobile - If enabled, supported devices will begin video play-back when the video loads.
   
   NOTE: Video content with auto-play enabled will be muted by the browser until the user taps/clicks the video.
10. Click the Next button
    
    In the Schedule Campaign window;
11. Select start and end dates (Runs from)
12. Select the start times and end time for each day on which the Campaign will appear (During)
13. Select the days of the week on which the Campaign will appear (Show content on)
14. Toggle the switch to activate the campaign
15. Click Save

Surveys

Banner

Questions

Survey Data

Download survey data. Change the date selector at the top of the page to adjust the date range.

To download survey data;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the User Journey tab
4. Scroll down to the Survey Data section
5. Select the time period
   • Last 24 Hours
   • Last 7 Days
   • Last 30 Days
   • Custom Period
6. Click Download to download the CSV file

Privacy and Terms of Use

To enable/disable or update Public WiFi Privacy and Terms of Use;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the User Journey tab
4. Scroll down to the Public WiFi Privacy and Terms of Use section
5. Toggle the switch to Enable/Disable
6. Click Edit to update the Content
7. In the pop-up text editor, type and format the content
8. Click Save
   
   
   

Settings

WiFi Name

The name that will be displayed when customers search for your WiFi.

Opening Hours

Opening hours will allow you to control the availability of the WiFi; end-users won't be able to use the WiFi out of opening hours.

NOTE: This feature will not turn off the WiFi/SSID, and it will still broadcast. However, anyone who connects to the WiFi will get a message "Hotspot outside operating hours. Please try again later." on the portal page.

Login Methods

The social media platforms and other methods that customers can use to access your public WiFi. Total bandwidth is shared between your public WiFi, guest WiFi,  private WiFi, and fixed-line connections.

To change/modify  Login Methods;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Settings tab
4. Scroll down to the Login Methods section
   Here you can see
   1. List of available login methods
   2. Data limit of each login method
   3. Time Limit limit of each login method
   4. The speed limit of each login method
   5. Enable/disable switch (to enable or disable the login method for end-users)
      
      
      
      To change the Data limit;
5. Click on the data limit for the relevant login method
   1. Select Customers limit is; radio button
   2. Manually enter the Data limit
   3. Select the unit from the drop-down list (MB/GB/TB)
   4. Click Save
      
       
      
      To change the Time limit;
6. Click on the time limit for the relevant login method
   1. Select Unlimited from the drop-down list
          OR
   2. Select Continuous from the drop-down list
   3. Enter Hours and Minutes
      
      NOTE: Access will expire after the time limit has elapsed from the moment of first logging in. The limit resets at midnight local time each day.
          OR
   4. Select Split from the drop-down list
   5. Enter Hours and Minutes
      
      NOTE: Access will expire after the customer has spent the set time limit online. The limit resets at midnight local time each day.
      
   6. Click Save
      
      
      
      To change the Speed limit;
      
7. Click on the speed limit for the relevant login method
   1. Select Customers limit is; radio button
   2. Manually enter the Total speed limit
   3. Select the unit from the drop-down list (Kbps/Mbps/Gbps)
   4. Click Save
      
      

Website Redirect

The website that customers will be redirected to following successful login to your WiFi.

To change the redirect website URL;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Settings tab
4. Click Edit in the Website Redirect section
5. Enter a Redirect URL
6. Click Save
   

Guest WiFi

Guest WiFi features are available if you have purchased Guest WiFi licenses for your network. You can use Guest WiFi to give specific users temporary access to the Guest WiFi network.

Guest WiFi users

To manage Guest WiFi users;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Clients tab
4. Scroll down to the Guest WiFi Users section
   From here you view;
   
   • Email of the Guest WiFi Users
   • Name/Description
   • User-created date
   • The expiry date of the user login
5. Search users by Email or Name/Description
   
   
   
   
6. Click Add to add new users
   1. Enter a Name/Description for the user
   2. Enter a valid email address
   3. Enter a password
   4. Confirm the Password
   5. Tick email new password to the user, this will send an automated email to the above email address with the login details.
   6. Select No expiry date or set an expiry date 
   7. Click Add
      
      
7. Click Edit to edit users
   1. Edit the Name/Description for the user
   2. Update the password
   3. Confirm the Password
   4. Check Email new password to the user, this will send an automated email to the given email address with the login details.
   5. Select No expiry date or set an expiry date 
   6. Click Update
8. Click the Delete button to delete users
   
   1. Click Yes to confirm the deletion

NOTE: Navigate to Guest WiFi Settings section, to change Guest WiFi name or availability.

Guest WiFi Settings

Guest WiFi allows guests/contractors to connect to guest WiFi using a username and password before being allowed on the network (Meraki Cloud Authentication).

Guest WiFi Settings

To change the Guest WiFi settings;

1. Log on to your account
2. Navigate to WiFi
3. Navigate to the Settings tab
4. Scroll down to the Guest WiFi Settings section
5. Click Edit in the WiFi settings section
6. Enter a WiFi Name (i.e John's Cafe Guest WiFi)
7. Click Save
8. Toggle the switch to enable/disable Guest WiFi
   
   
   
   
9. Navigate to Guest WiFi Users sections in the Clients tab to add/edit/delete guest users